It’s not unusual for your product delivery to fail. We will endeavor to make your delivery complete in a timely way. You can do a couple things on your end to help. Check your order history – at the top of the marketplace screen, go to “my marketplace – my account,” then to “order history” once the new page loads. It will give you your purchase details, including whether or not the items have been delivered according to the Marketplace system.
After two days, most likely it will say that delivery has been completed. If not, file a support ticket (your dashboard – help – contact support – submit a support case form). The correct category is Marketplace – Failed marketplace delivery. Explain exactly what happened, and support should be able to refund your money or force a redlivery of the purchases. (It may take a while – we all know how Second Life support can be. Sometimes fast, sometimes slow).
For future reference, here are some marketplace buying tips:
- Don’t overuse the shopping cart. It’s a nifty tool, but although it holds ten items, it gets easily confused if you buy more than one or two at a time.
- Be inworld when making purchases. Notices and IM’s get capped (or, lately, simply don’t go through when you’re offline), and that includes purchase/delivery messages. If your noticed are capped, you will not recieve your items or have any idea that the system tried to deliver them.
- Buy inworld if you can. Because the marketplace so often has problems, it’s often wise to teleport around inworld to find the items you want. Once you find an item or items you like on the marketplace, you can search for the store inworld (or use the “See this item in Second Life” link often provided) and teleport over to purchase it/them. That way it’s much more likely that you will recieve it quickly. (Some marketplace sellers do not have inworld stores, or have price discrepancies between their inworld and marketplace stores. You can still purchase from the marketplace, just use caution.)
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We are used to being contacted with failed marketplace delivery concerns. If the Marketplace system allows it, we will simply redeliver the item in question. Sometimes the redelivery option is not available. Please contact us and let us know what happened.
ETA: If we have not been paid, then the issue rests solely with Linden Labs. Submit a ticket, and wait for a response. This takes a bit of time, so be patient; it may take several days for them to finally read and respond appropriately to the ticket.